Listening
A guide to building
deeper connections
$34.95 plus postage
Listening
Foreword by Brendan “Bones” Ramdell who lost his teenage daughter to suicide. Brendan states ..”this book need to be read. It will give you ideas that I hope will prevent you from being in my situation. I see concepts in this book as a step in tackling the growing suicide rate.”
The book opens with a conversation between the author and his daughter, Emily. Initially she talks about a minor issue at school. However as the conversation deepens it becomes clear that she is worried about her relationship with her mother and not sure what to do. Uncovering the deeper concern, and reuniting Emily with her mother, is beautiful example of why listening is do important.
You are then challenged to think about what you would have done when Emily was having problems at school. For example, would you have asked questions, tried to solve the issue, given advice, told stories, or done something else that took over the conversation? Any of those options would have stopped you getting to the deeper issue
What makes Listening unique is that you are given a way to change your unconscious priorities so that you can apply the concepts you are learning.
Building Deeper Connections
The Integrated Values Iceberg© helps you reprogram your neurology by deciding what matters most in building deeper connections. Without this step the most likely outcome is that you will keep doing what you’ve always done.
Further, Listening introduces the R.E.O.S.T.A.R. process© , a structured framework designed to guide you towards deeper, more meaningful conversations. This step-by-step guide for Communication strategies equips you with the tools to:
- Recognise opportunities for building deeper connections.
- Engage and Open the conversation with empathy and curiosity.
- Summarise their perspective to demonstrate understanding.
- Transition smoothly towards identifying and addressing the underlying issues.
- Conduct a Real Issue check to ensure you’ve accurately grasped their concerns.
The beauty of the R.E.O.S.T.A.R. process© lies in its simplicity. You’ll be surprised at how often recognising an opportunity to connect can naturally lead you through these steps, resulting in remarkable outcomes.
What People Are Saying
Hear firsthand how the power of listening has transformed lives and relationships.
In a way this is like a textbook of what I teach to my Registrars. It’s well thought-out, organised and researched. It’s a book you can, and should go back to repeatedly!
Dr Manjul Agarwal,
MBBS, FRACGP
This book need to be read. It will give you ideas that I hope will prevent you from being in my situation. I see concepts in this book as a step in tackling the growing suicide rate.
Brendan Ramdell
Father
