The R.E.O.S.T.A.R. process© provides step-by-step guidance on how to help the people you care about when it matters.
Our desire to ‘help’ often hinders genuine connection. Instead of offering solutions, we must create a safe space for others to explore their own concerns. By prioritizing empathy over advice, we empower them to uncover deeper issues and find their own solutions.
True understanding goes beyond simply hearing words. By creating a safe space and actively listening, you can build trust and uncover deeper concerns within your relationships, strengthening the bonds with those you care about.
nstead of focusing on sales talk, for example, consider being more conversational regardless of whether customers are inquiring about your offerings, bringing up product issues, or something else. Nobody wants to feel like a mere money machine, so it’s best to approach your customers by inquiring about their needs and how you can provide value to them.
It’s become abundantly clear that, instead of expecting their people to think and behave in exactly the same way they did pre-pandemic, organisation leaders must understand the new motivations and desires that drive people going forward. It’s no longer enough to simply give people jobs—you’ll have to help them find meaning, purpose and authentic connections in their daily lives.
Connecting with your staff members also makes it easier for the team to consolidate their efforts into working on a shared goal. A strong connection with you will empower your staff members to share their ideas about your projects and goals and how you can pool together your efforts to reach milestones as a team.
… you’ll want to make sure that your teams are properly equipped to stay on the mark. Find out if the problem stems from information travelling slowly within the team, from a lack of engagement between members, or from misalignment of daily, weekly, or monthly expectations.
On top of the leadership qualities you want to exude, you may already be thinking of practical things like achievable outcomes. Do you feel capable of coming up with new plans, and are you looking forward to executing them?
A leader may want to loosen their grip on the reins if they believe in the performance of their team members. But even if you’ve got the most skilled, talented, and competent team around, remember that it pays to check up on each other regularly and to keep the lines of communication open.
… workplace culture can be a deciding factor for a promising job candidate who’s choosing between your company and another company within your industry. And on the part of your existing workforce, it can compel people to stay with your organisation and to pursue leadership opportunities instead of seeking them elsewhere.
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